#216 לאפימילק דרוש/ה Global Technical Support Manager

In this position, the Technical Support Manager is responsible for managing a team of Service and Support Specialists, who deal with customer's technical aspects, and provide first class service and post-sale support to Afimilk’s dealers and customers.

Implement processes and procedures that maximize customer support satisfaction.

Bring valuable data and information from Service Calls for relevant stakeholders.

In order to provide the highest level of support, the Technical Manager will need to develop multidisciplinary working interfaces.

Responsible for the Technical partner's and team's training technical knowledge.

Reporting to VP Operations.

Responsibilities:

Primarily responsible for delivering a high level of customer satisfaction,

Manage the technical service center according to the SLA and KPI.

Serve as a Team Leader for the Technical support teams around the globe and be in charge to set clear objectives, be on top of service cycle progress. Focus on team work, service excellence and ownership for resolving customer issues.

Responsible for online and remote support, telephone/mail support and onsite visits to Afimilk dealers and farms by the technical team.

Update & maintain clear guidelines for escalation process.

Present the dealer's technical needs inbound to Marketing & R&D groups.

Responsible for the Beta installations.